Getting help

Work through this list first. Most problems clear in a minute or two.

• Did the verification code arrive? Check spam and wait a minute before requesting another.
• Still no luck? Request a new code and use the newest email.
• Does the purchase need more A-Bucks? Top up the prefilled amount.
• Is the issuer’s sale switched on and tokens available?
• Still stuck? Refresh, or try another browser.

Contact support

Email support@athl.live and tell us what you were trying to do and what you saw.