FAQ

Quick answers to the questions fans and athletes ask most.

Do I need an account to browse?

No. You only sign up when you buy.

Why is there no password?

ATHL emails you a one-time verification code each time you sign in.

My purchase stopped at the A-Bucks page. Did I lose it?

No. Top up the prefilled amount and the purchase resumes.

I want to follow an athlete without buying.

Use the profile’s action menu to add them to your watchlist.

Why can’t I buy an athlete’s tokens?

The issuer may have switched sales off, or none are currently available. Sort the marketplace by availability.

Can I pay with my real card?

Not yet. Payments are in Stripe sandbox mode, so use the test card in Buying A-Bucks.

Athletes: how long does approval take?

Applications are reviewed within 48 hours.

Athletes: can I change my profile later?

Yes. Photo, public visibility and token sales are managed in Settings.